Refund Policy

Last updated: February 14, 2026

14-Day Money-Back Guarantee: We stand behind the quality of our icon packs. If you're not satisfied with your purchase, request a refund within 14 days for a full refund, no questions asked.

Eligibility for Refunds

You are eligible for a full refund if:

You request the refund within 14 days of purchase
You have a valid order number or proof of purchase
The refund request is made via email to support@iconcottage.com

Refund Reasons

We offer refunds for various reasons, including but not limited to:

Technical issues preventing download or file usage
Icons don't match the description or preview
File quality issues (corrupted files, missing icons, etc.)
Duplicate purchase made by mistake
General dissatisfaction with the product

You don't need to provide a detailed reason — we respect your decision and offer hassle-free refunds.

How to Request a Refund

Step 1: Email us at support@iconcottage.com within 14 days of purchase.

Step 2: Include your order number or the email address used for purchase.

Step 3: Briefly mention that you'd like a refund (reason is optional).

Step 4: We'll process your refund within 2-3 business days.

Refund Processing Time

Approval: Refund requests are typically approved within 24 hours
Processing: Refunds are processed within 2-3 business days
Bank/Card Posting: Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account

Refund Method

Refunds are issued to the original payment method used for purchase:

Credit/Debit Card: Refunded to the same card
PayPal: Refunded to your PayPal account

After 14 Days

While our standard refund window is 14 days, we understand that exceptional circumstances arise. If you experience technical issues or other problems beyond the 14-day period, please contact us. We'll evaluate each case individually and do our best to help.

Non-Refundable Situations

The following situations are generally not eligible for refunds:

Requests made more than 30 days after purchase (without exceptional circumstances)
Fraudulent purchases or chargebacks
Violation of our Terms of Service or License

Chargebacks

We encourage you to contact us directly for refunds rather than filing a chargeback. Chargebacks:

Can result in account suspension
May incur additional fees
Take longer to process than direct refunds

We're committed to resolving issues quickly and fairly. Please give us a chance to make things right before initiating a chargeback.

Partial Refunds

In some cases, we may offer partial refunds for:

Partial technical issues (e.g., only some files are corrupted)
Requests made beyond the 14-day window but within 30 days
Cases where a portion of the product is still usable

Download Link Expiration

If your download link has expired (after 30 days), we can resend it free of charge. This is not a refund issue — just contact us and we'll provide a fresh link.

Questions or Issues?

If you have any questions about our refund policy or need assistance, please contact us:

Email: support@iconcottage.com

We typically respond within 24 hours.

Our Commitment: We want you to be completely satisfied with your IconCottage purchase. If something isn't right, we'll make it right — whether that's a refund, replacement, or technical support. Your satisfaction is our priority.